Welcome to the Rhythm & Timbre® support area.
This page contains links to our current product assembly instructions and also general frequently asked questions and also specific product questions.
If you are unable to get your questions answered within this section, please don't hesitate to reach out to us via the Contact Us page.Rhythm & Timbre - AltaTrak 5 - Assembly Support Page
We currently only ship within the continental USA.
We are working towards offering out products in other regions around the world.
We can on special request arrange international shipping. Please reach out to us via the Contact Page.
We ship out from a number of US based warehouses. Typically processing time from your order to a tracking number is within 24 hours.
We do not ship from overseas.
We ship via reputable logistics and delivery companies. The duration varies depending on location, however expect to recieve your order within 3 - 8 business days from time of order. Upon placing your order you will recieve a tracking number with specific estimates.
We are sorry to hear that! Please reach out to us via the Contact Us page and let us know your order number and tracking number.
We are aiming to launch in a few other areas around the world in Q1 2023. We encourage you to sign up to our mailing list and we will let our community know when this occurs!
Within the AltaTrak 5 packaging all bolts and tools are included to assemble the guitar rack.
Assembly is straight forward and guided by our assembly instructions, which you can find here.
The product is packaged within a giftable box that contains all the pieces and instructions.
The gift box is enclosed within a protective shipping box, which protects the product box during shippments to your. This enables the product box to remain prestine and be able to be giftable.
The AltaTrak 5 guitar rack can hold a maximum of 7 electric guitars or 5 accoustic guitars. However this is the maximum amount and we reccomend leaving adequate spacing between guitars.
In addition it is able to hold certain guitar cases.
The guitar rack has been designed with market leading stability in mind, using the patented A-Frame design.
The bottom of the guitar rack contains EVA foam for protection. As part of the design the bottom holds most of the weight of each guitar. In addition as both a style piece and for extra protection we offer our cloth covers.
The top part of the guitar rack is covered with EVA foam where each of the guitar necks gently rest. The top part also contains our dividers which in the event of a knock stop each guitar from hitting another guitar.
We are really sorry to hear that. If you have confirmed that there are no individual parts hiding within the packaging then please get in contact with us via the Contact Us page and we will endevour to help.
We are very sorry to hear that. We however do not want anyone dissapointed, so please get in touch with us via the Contact Us page and let us know your order number.
We are always happy to receive product feedback for future iterations of our products.